Customer Service. Free Shipping On all items able to be sent in the contiguous United States. Sweetwater Sales Engineers help you buy music gear with confidence. Recent recommendations regarding this business are as follows: "Make sure they provide a tracking number. Restocking Fees. Speedmaster was first mentioned on PissedConsumer on Nov 28, 2016 and since then this brand received 59 reviews.. Speedmaster ranks 88 of 427 in Auto Parts and Accessories category. Return shipping fees for undamaged or non-defective products are waived with the replacement purchase of an item of equal or greater value. Quite frankly, I would rather return it at this point, but Sweetwater’s return policy means I will lose about $10 = $15 on the shipping, and perhaps another $10 in “restocking” fees, so it isn’t worth the time and hassle to pack it and ship it back. They only charge a restocking fee if you return a product simply because you don't like it, and AMS and MF do the same. In fact, I was careful to not even tighten the rack screws too tightly to prevent an indent. I don't have to worry about restocking fees. ", … We do not accept returns, under any circumstances, on sealed product, guitars, amplifiers, and other items that may come in … Sweetwater called and told me they were charging me a "restocking fee" of 10% - $60.00 - because it had a blemish from being racked. Please note that RGS may refuse or charge up to a 25% restocking fee for any returned item if it is no longer in new condition. Quick Ship In stock items ship in 1-2 business days. They also have never charged me for restocking fees which are known to cover retail loss if items become open box or a demo after it's returned. The overall rating of the company is 1.8 and consumers are mostly dissatisfied.. I've returned a few products to Sweetwater because of issues with the products, and they've never charged us a penny. Return Shipping Fees. ****Now Guitar Center has done me really wrong. No restocking fees when returning this item! I get a heads up about things i may like. Our Sales Engineers are a world-class team of music gear experts whose sole job is to provide you with helpful advice and unparalleled service completely free of charge. Buying music gear can be complicated, but your Sweetwater Sales Engineer is here to help. Read our full return policies here I know the latest news from the product Co. Free Returns Within 30 days of purchase for … I don't know about GC and Sam Ash because we always walked in our returns. International Shipping Now available! Call 866.344.3875 for more information. Whitewater Blowers: 25% Restocking Fee; Sweetwater Blowers and Air Compressors: 25% Restocking Fee; Damage Claims A damage claim will be filed with the carrier. We do not charge any restocking fees. Sweetwater is less automated and more helpful...and I do like the candy Their demos are great and their blog is filled with lots of good reads. 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