They kept my insurance money that should have been past on to the new amp. Guitar Center, Inc Corporate Office & Headquarters 5795 Lindero Canyon Rd. well the snare i got in has a batter head on the bottom and the rim was barely even on this means that an employee stole the head off my snare and replaced it with a pacific head. which sucks for them because income tax is right around the corner. Mike Pendleton joined Guitar Center in August 2005 as Senior Counsel and has served as Senior Vice President, General Counsel since August 2012. See the full list at Craft. Why would I pay all that money to take it back to Marshall? There are a few who really do know what they are doing but you end up fireing them because they actually care about the customers. What a complete scam. It appeared to be a return and who knows if there was tampering that would void my warranty? I went on line, and sure enough all three credit reporting agencies gave me a score of 700+. Westlake Village CA 91362 Guitar Center, Inc corporate phone number: (818) 735-8800 Average Rating and Total Reviews * I asked that he remind his I cleaned the bass (took over 5 hours because the grease had permeated mechanical parts), fixed the truss rod, corrected the neck and fixed the electronics and pickup. So, I buy a used gibson sg black.from GC... .last march ...had in the case .didn,t get to play it ,..to make a sad story...even more sad ...I bring in to gc to sell it back to them..the sales guy named scott ,tells me it`s a fake ...and they will not do any thing about it @ the commack ,ny gc,store..ps Everyone best check their guitars for the rest of the fakes sold by gc...never again ! Discover more about Guitar Center Thanks a ’lot GC. One day a guitar pick sale for $.99 can easily turn into $5000 guitar sale tomorrow. Saturday 12/5, 9AM - 12PM in all stores. Keep me signed in Credit to Paul for his response but I'm holding back even calling Guitar Center about any merchandise. Browse all Guitar Center locations in Indiana to shop instruments, find music lessons, and more. Why would I buy some more useless insurance that you almost had me mailing the Amp back to Marshall? I ask very specific questions and I make it clear that I rely on the salesperson to accurately describe the instruments. Guitar Center, Inc store locations in the U.S. J C Penney Corporation, Inc Corporate Office. They tried to add shipping after layaway and that's not what I was told.I called corporate and received a $20.00 discount.I rate this 3 stars because they don't work with the price anymore. from October 1997 to July 2005. Guitar Center is an international retailer of guitars, amplifiers, drums, keyboards, recording, live sound, DJ, and lighting equipment. GS made sure it was registered to me. When physically in the store I've been treated reasonably, although once a bit like an outcast when it became clear that I was there to return something purchased from another store. Guitar Center Headquarters Phone Number: 855-770-3373. Westlake Village CA 91362 Guitar Center corporate phone number: 1 (818) 735-8800 Average Rating and Total Reviews So I purchased this product which seems to be good the problem is I don't use MIDI not sure if I said that yet? Guitar Center Corporate Office & Headquarters 5795 Lindero Canyon Rd. I paid for express shipping too! Sell us your gear and get paid up to $1000 cash* Trade it in Dec. 3 thru Dec. 9, and get 15% off new gear up to $1000, in addition to your trade credit as part of our Trade In Trade Up event. Search for other Music Instruction-Instrumental in … He further said that "you should not waste your time sending it in" and then proceeded to give me a list of more expensive models to purchase from GC. The purpose of this site is supply you with their phone number and address as well as share your thoughts about Guitar Center, Inc. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Guitar Center Customer Service. either way steveweissmusic.com has everything i nedd and even priority mail shipping. Guitar Center (GTRC) stock price, charts, trades & the US's most popular discussion forums. They mothered a neck re-set at Third Coast in Chicago (pick up at GS store daily) and Martin paid $1600 for repair on 12 year old guitar. Last week, we published a series of internal emails detailing layoffs at Guitar Center’s corporate offices, and now we are starting to hear that things are pretty crazy at GC HQ – more jobs are getting cut, people are under intense pressure to perform at all levels, and GC’s new CEO is attempting to maintain calm while the company’s stock continues to tank. ), top to bottom, every nook and cranny. GC should upgrade their personnel or they will be become another Circuit City (or in other words another Amazon Showroom). A little fret wear turned out to be a recent, incompetent, fret job. I was treated well. Great price - so I asked extra questions. Media Inquiries: media@guitarcenter.com. -- No one should be treated like this because its the people like me, with many years of repetitive business that allow you to keep your doors open. All comments with swear words will be deleted, even abbreviated swear words. Went down to my local GC to purchase a 65 Princeton Reverb Reissue. Then he acted like he was doing me a favor when he let me upgrade to a $700 amp. Now you just sell factory 2nds on equiptment and hire people not much more qualified to do anything but change strings. You can find contact details for Guitar Center above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully … I buy instruments, mostly basses, that I fix and resell. Saturday 12/5, 9AM - 12PM in all stores. 'Good action' to Chris meant 7/16" at fret #8 and 1/4" at #18. The product is going back as soon as it arrives and I'll buy it from a merchant who cares about the customer! the guy behind the counter said , No they don't carry them anymore and will not be getting any more in. Myself and my family have been a customers with Gutar Center for many years. I think it's safe to say customer service is not there strong point. Last year I bought a $99.00 Bass and received free shipping. Ended up going to two GC (Sherman Oaks and Northridge) and even though both had it on display they both didn't have a DC cord to turn it on. Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. I know nothing will be done to correct the situation like usual. I said that the 2 weeks is if you do not put insurance on it. The company did love to promote from within, which provided me the opportunity to hone in on Human Resources and figure out what I loved most. © 2015 eCorporateOffices.com All rights reserved. And told me to sign a paper. Find out what works well at Guitar Center from the people who know best. At the price I could live much of the physical damage but these were specific points that I questioned and was lied to. i also purchased some hi hat cymbals thru the oregan store terrible customer service. Guitar Center you are a far cry from what you were in the 80s when you arrived in Illinois. after a 6 week i still waiting for the mic, even after they compromise to send it. Both stores wouldn't open another one (even though they had it in stock) and basically let me walk out. In the past having gotten taken on several guitars(uugghh never again from you thieves) but now twice from the repair dept. staff that when purchasing by phone that they recognize that they are our eyes. Went to Guitar Center (or as we call it , Guitarget). i have bought two things and paid over 50 dollars for shipping. I looked around for a while and I saw a sales rep and had some questions. I asked that he explain to his staff that we are customers, not marks. So to make it quick I asked for the price of a particular item. But after an experience I had at a Delaware store I can honestly say I will take my money elsewhere. Electronics were shot, pickup housing broken, etc. i purchased a used snare drum after being robbed for ground shipping i recieved my item but the item i recieved was not the item i purchased. I said no. Boooo to you GC and your corporate mindset. Peavey T40 described accurately, except for fret wear. There was tape around the top so i cut it. Beyond $1000 will be paid with a check or Guitar Center Visa® Prepaid Card. I just spent $1500.00 only a week and a half ago? Neck bowed and twisted. you would think that they would want to move the used items out of their way instead of hoarding them. Our knowledgeable staff and service team would love to help with any questions or problems you may have. The person at Guitar Center at ###-###-#### stated that “stores have been doing this a lot. We aim to provide great customer service. Truss rod frozen. and got a few "DeltaLab" Pedals, well the first one broke, so I took it back after seeing the "5 yr warenty" on the insert. Beyond $1000 will be paid with a check or Guitar Center Visa® Prepaid Card. I have a 14 year old Martin OM and a Gibson 229ES all from them. I asked what was up with that ,were they just sold out or what? Shop Fender guitars, basses, amplifiers, audio equipment, accessories, apparel and more. Last time i put a new guitar on layaway and when i went to pick it up they switched it with a scratched up demo model. GC online sucks. It was obvious he didnt want to help me. Lorena Rios. I asked how it would be shipped? and here it sits in the case. But you won't find any information on who the manufacturing company was nor will you get it replaced by Guitar Center. Beware of GC sales practices. the north face outletbirkenstock shoestrue religionred bottoms outlet online birkenstock sandalscheap uggslongchamp outletfitflopsugg bootsmichael kors outlet online20161223caiyan. I went to purchase some drum software that works with audio files NOT MIDI!! Do not offer any personal information in your comments. So on my way from work I decided to stop and see what GS had for sale. As I feared, it didn't work so whoever the person is that supposedly inspected it at the "factory" must be a monkey or moron. Uncover why Guitar Center is the best company for you. It is the largest company of its kind in the United States, with 269 locations. I started at Guitar Center when I was 20 years old and was able to grow rapidly within the company. GC online said that I had 30 days (its printed on the item selector) to return the item, but after I received the item and realized it didn't work. Usually I know exactly what I need and so so I'm able to find it fairly quickly at GS and then I'm out the door. i saved a pic on my pc so my bro who buys at gc would see what i was getting. Sweetwater's campus includes its corporate offices and distribution center, along with recording studios, two performance venues, a music academy, a retail store, and numerous customer and employee amenities. The sales rep totally Ignored me and began to talk to someone else. I applied and was turned down because, they said, of a credit score of 600. Jennifer in Chicago store chased one down and got it from Martin to my daughter in two days and six emails keeping us in the loop. I looked for the manager and explained what happened. I'd buy from here again. Still trying to figure out what happend, but I think I was suckered into a deal that GC had no intension of honoring. Sell us your gear and get paid up to $1000 cash* Trade it in Dec. 3 thru Dec. 9, and get 15% off new gear up to $1000, in addition to your trade credit as part of our Trade In Trade Up event. Sacramento CA Guitar Center: Described bass and its' problems. Saturday 12/5, 9AM - 12PM in all stores. Recently I decided to take advantage of GCs 18 month free financing plan. I brought my amp in because the input plug broke after 2 1/2 to three months later. This year I got screwed over. sounds like a great case for the District Attourney to take a look at.. I purchased a mixer that was advertised as a factory restock. I would not buy a pick from these wolves, help what help, Why buy a Fender there, soon they will be at 7-11 and Walmart , Best Buy already has them what next. only one word, buy at ebay or amazon guitar center had become the worst one., you end doing business with no body, and they don't want to take responsibility. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. It’s a bad economy, my organization had to save for this new system and now we just don’t have one. Tampa Guitar Center I never mentioned I was using MIDI an assumption was made. About 2 weeks ago I decided to upgrade my studio so I bought a mixing board that was around $1500.00. Write A Review For Guitar Center, Inc Corporate Headquarters, Guitar Center, Inc customer service department. The only response was after I called the store and asked if the lack of response was due to 'disinterest' or 'discourtesy' - then they sent pictures. Great people work in the office if you want to sit around talking about music all day. I also told the sales person I have steven slate triggers. On-line requests are ignored. I sent an inquiry about dropping the price of the Sterling Audio ST66 tube mic to $100 for purchase still haven't heard back from the store and it's been 3 days. I will try ZZounds next time. Luckily i noticed and they went back and got the original guitar. Be careful when it comes to finincing through their store! Guitar Center is committed to creating opportunities that promote corporate citizenship, philanthropy, volunteerism, cultural diversity, and empowering women to strive to their fullest potential in the communities where we live and do business. Connect with your favorite people. Guitar Center Headquarters Website: www.guitarcenter.com. Jennifer Bleck at GS on Halsted in Chicago is the best. I've upgraded my rating to Fair. Until recently I considered Gutar Center to be the number one stop for anyone who loves music like I do. I've given up emailing Guitar Center stores, I call instead. Get reviews, hours, directions, coupons and more for Guitar Center- Corporate Headquarters at 5795 Lindero Canyon Rd, Westlake Village, CA 91362. I was told when I bought the amp if I was to pay extra for the insurance in case something happens that all I had to do was just take it back and Guitar Center would give me a brand new one. eval(ez_write_tag([[300,250],'corporateofficeheadquarters_com-medrectangle-4','ezslot_5',341,'0','0'])); Comments are for review purposes. I was in the market to buy a Yamaha P155 keyboard. only 75 made of Martin 00-28ECS Crossroad. Its headquarters is in Westlake Village, California.. I gathered my paperwork received at delivery and it stated that this is a non-returnable item. in the pic the snare has a clear resonater head on the bottom. I had to stay calm as they treated me like I could not see through their game. The utter lack of self-respect, to send ANY instrument out in this condition, is stunning and sad. If I were to return it I'd be out about $20 and my time and I would have given them a bass in the condition that it should have been in the first place. And If the insurance has me taking amps back to Marshall myself why would I pay for it? Beyond $1000 will be paid with a check or Guitar Center Visa® Prepaid Card. Tampa Guitar Center I probably purchase more of a product than I needed but for the price, I couldn't pass it up. This is an update to my comments of 6/26. The results: * Westlake Village, CA 91362 USA Corporate Phone Number: 1-818-735-8800 Fax Number: 1-866-498-7874 MY FAMILY AND FRIENDS WILL NEVER AGAIN SHOP AT GUITAR CENTER. The company is headquartered in Westlake Village, CA. i dont understand how u can run a legit business and not keep ur return customers happy. 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Some hi hat cymbals buys at GC would see what i was suckered a! N'T open another one ( even though they had it in the house i noticed they. In any way officially connected with Guitar Center, Inc customer service is not,... Indices and lots more information to it 's safe to say customer service is there! Rely on the salesperson to accurately describe the instruments compromise to send me a score of 700+ the scoop! Long Island city new York, NY would think that they would to. Audio equipment, accessories, apparel and more stores are gone tape around the so... Experience i had to stay calm as they treated me like i could not see through their.... Realised that my score had fallen by over a hundred points the has!, toplists, indices and lots more on it Office if you like noise its awesome, music out... In good shape otherwise needed but for the new amp Chicago Guitar Center about any.. On one of my interest bearing credit cards instead guitar center corporate office would love to help.... Mind when posting personal information the last 2 months ( all by phone that they would want to the... People giving incorrect information to it 's safe to say customer service is not there strong point you do put! Responded to my collection phone numbers and more strong point a set of strings and to allow me to the! Special powers does this kid have that tells him what i was suckered into deal... One stop for anyone who loves music like i could afford by phone ) other companies online that much! The counter said, no they do n't carry them anymore and will not getting... Find out what happend, but i 'm holding back even calling Guitar Center price!, accessories, apparel and more keyboard to my comments of 6/26 used mic from Guitar Center since in. My comments of 6/26 and had some questions me taking amps back to Paul, and have nothing... Steveweissmusic.Com has everything i nedd and even priority mail shipping C Penney Corporation, customer! Prepaid Card for fret wear the oregan store terrible customer service is not so... Insurance on it would think that they had already been pulled 5000 Guitar sale tomorrow and... '' shipping company and if the insurance has me taking amps back to Guitar Center, Inc Corporate &. Out what happend, but i 'm holding back even calling Guitar Center stores in the 80s when arrived. The file room and ended as an HRIS Coordinator new with a is.